Return Policy – Pro Solutions Direct

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Return Policy


Return Policy

 

Buy with Confidence - Direct from Manufacture

ProSolutionsDirect.com is the online marketplace for ICP Building Solutions Group and is the manufacturer of Fiberlock and Benefect products as well as many other building solution products. To learn more about ICP visit www.icpgroup.com or for a list of all our brands visit www.icpgroup.com/brands/

 

Returns Process

Contact us at prosolutions@icpgroup.com and include a copy of your order confirmation email or the order number. Please state the reason for the return and verification that the product meets all requirements below.  We will respond to your email within 24 hours or next business day if received after hours.  Customer service hours are M-F 8:30-5:00 ET

 

Returns

You have 30 calendar days to return an item from the date you receive it.  We require that customers submit photos for any claim of damaged items directly to us – we will use these to verify eligibility for a return/refund.

To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging.

  • Liquids, Wipes and Spray’s must have the foil seals and shrink-wrap intact to be returned
  • Paint and other coating products must be un-used and have clips/safety ring installed to be returned
  • We do not accept/approve returns of any open items, broken seals or used product

 

Return Shipping

We will provide you a pre-paid return label that you can affix to the packaging. You will be responsible for any return shipping fees and will be deducted from your refund amount. Shipping costs are non-refundable. 

 

Refunds

Once we receive your items back to our warehouse, we will inspect it and notify you that we have received your returned item.  We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or the original method of payment. You will receive the refund within 7 business days once received and processed.

 

Contact us

If you have any questions on how to return your items to us, email us at prosolutions@icpgroup.com. Please be sure to include your order number or a copy of the confirmation email.